We want you to have the best plants possible!
Our policy is to provide a refund, reshipment, or store credit coupon for plants that are damaged or dead upon arrival. We ask that customers contact us within 48 hours of receiving their plants with a photograph and description of the issue. If there is a possibility that the plants may survive, we will ask you to monitor your plants for a couple of weeks, after which time we will get in touch and provide compensation for any that do not recover.
Unfortunately, we cannot offer long-term insurance on our plants (e.g. plants that did not survive the winter, etc.) as there are too many factors beyond our control that impact how plants do once no longer in our care. Thank you for your understanding!